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Background

In order for most manufacturers to be able to compete on a global level, they need to find ways to cut product cost. This requires cutting production costs, sometimes to the point of eliminating valuable personnel. Along with a decrease in personnel, manufacturers are not scheduling as many shut downs to perform maintenance on equipment. Running this lean often causes emergency automation problems.

Maintenance and engineering are now dealing with less resources and more emergency automation problems. It is often very difficult to keep a maintenance staff fully trained on both the new and old automation systems in their facility. It is quite challenging to justify hiring a full time maintenance employee to fix emergency automation problems. Emergency problems may occur yearly, monthly, weekly or even daily, depending upon the particular situation at a facility, but when they do happen every downtime minute counts. Having a fully trained employee on staff that waits for an emergency call is not efficient.

Another problem most manufactures run into is being able to support 2-3 shifts of production with qualified personnel. Manufactures decide between putting internal maintenance staff on-call from one shift and hiring enough employees to work all shifts. If a manufacturer relies on placing employee’s on-call, they run into the internal expense of coordinating on-call personnel. An important factor to consider is the cost of losing internal employees due to the burden of always being on call. Manufacturers that employ enough trained personnel to cover each shift retain the cost of salaries and training expenses.

Wouldn't it be nice if you could call a number, get a voice of an engineer and not a recording, that is fully-trained, that could assist 24/7, 365 days a year on emergencies, and have them arrive within 4 hours? This is exactly what we can offer!!!!!

You'll find your ideal support partner with Elite Control Systems Limited, because we are the most adaptable support solutions company in the UK - our experience covers so many different types of sites and organisations that we are bound to be able to build a solution to meet your needs.

We can offer ad-hoc, total or incremental solutions to suit your budget and stage of development. But if you don't see exactly what you want please contact us for a no-obligation discussion with one of our team. We can help you pick your way confidently through the jungle of choices, ensuring a cost-effective solution that will achieve your aims.

Customise Your Solution

Our support solutions are built on a clear understanding of your business, existing systems and future requirements. Working in partnership with you, our support team will listen to your business requirements and expectations to design pertinent business-led solutions. Using our vast experience drawn from a multitude of projects and solutions, we are confident of our ability to offer you the right solution to meet your requirements.

How Can We Offer This Level Of Support

We offer customised support solutions ranging from ad-hoc call outs to fully managed 24/7 support contracts. Support is offered on systems supplied by Elite Control Systems or by other third party vendors. Because we are one of the only companies to offer these kind of support solutions but also design and implement full turnkey automation and process control systems, our support engineers have access to manufacturer trained design engineers 24 hours a day, 7 days a week. Also due to our partnerships with the worlds leading automation and process control manufacturers, a further level of support is available.

Account Management

Your Sales Account Manager will maintain regular contact, ensuring that you are comfortable with the contract direction and that the service continues to meet your requirements and expectations.

What's Next?

Elite Control Systems Limited has developed long-term relationships with numerous customers, working with them to develop, improve and expand their production, process control and monitoring systems, enabling them to enjoy increased efficiency and maximised returns from their investment. Our close relationship with major technology developers means we can always use the latest techniques to derive significant business value.